Last updated: 23 September 2026
Who we are
Blue Wave Fish & Chippery is operated by Two Mints Pty Ltd (ABN 68 646 327 880), 18 Heyington Crescent, Noble Park North VIC 3174. This policy explains how we handle personal information collected through our website and online ordering service.
Information we collect and why
When you place an order, create an account or contact us, we collect the details you provide, such as your name, phone number, email address, billing details, order items, customisations, pickup time and messages. We also receive payment status and transaction references from our payment provider.
We use this information to prepare and fulfil orders, process payments and refunds, contact you about your order, provide support, maintain business records and help prevent fraud. If required information is not provided, we may be unable to accept or fulfil an online order. Please do not include unnecessary sensitive personal information in order notes.
Our website and service providers may collect technical information such as your IP address, browser, device information and website activity to operate, secure and troubleshoot the service.
Payments and service providers
Online card payments are processed through Stripe. Payment, contact, transaction and device information may be handled by Stripe for payment processing, authentication and fraud prevention. Please see Stripe’s privacy policy for its practices, including optional saved-payment services.
Information needed to operate the shop may be accessible to authorised staff and providers of hosting, website support, order management and communications. Our website uses Crazy Domains hosting, WordPress, WooCommerce and Jetpack. Information may also be disclosed to professional advisers or authorities where required or permitted by law. The Automattic privacy policy describes relevant WordPress.com and Jetpack services.
Overseas processing
Some providers operate internationally and may process information outside Australia. Stripe identifies the United States and India, as well as service providers in the European Union, among its processing locations. The locations depend on the service used and may change. Contact us if you need more information about the providers handling your order.
Cookies and external services
Our website uses cookies and similar storage to remember cart contents, maintain sessions and support login, checkout and security. You can manage cookies through your browser, but blocking them may prevent ordering or other features from working. Payment providers may use their own cookies for authentication and fraud prevention.
If you use links or embedded content from another website, that service may collect information under its own privacy policy. This policy does not cover orders placed directly through third-party ordering platforms.
Keeping information secure and retaining records
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No online service can guarantee absolute security. We retain order and related records as needed for fulfilment, customer service, disputes and applicable accounting or legal requirements. You may ask us about the information retained about you and request deletion, subject to those requirements.
Access, corrections and privacy complaints
To request access to or correction of your personal information, request deletion, or raise a privacy concern, phone (03) 9791 3752 or write to the Privacy Contact, Two Mints Pty Ltd, 18 Heyington Crescent, Noble Park North VIC 3174. We may need to verify your identity before acting on a request.
Please describe your concern and how we can contact you. We will consider your request and respond within a reasonable time. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner, where applicable.
Updates
We may update this policy when our services or information-handling practices change. The current version and its update date will be published on this page.