Blue Wave Fish & Chippery is operated by Two Mints Pty Ltd (ABN 68 646 327 880).
Order changes and cancellations
Please check your items, customisations and pickup time before placing your order. To change or cancel an order, call (03) 9791 3752 as soon as possible and have your order number ready.
If preparation has not started, we can cancel your order and provide a full refund. Once preparation has started, we may be unable to accommodate changes or provide a change-of-mind refund.
Unavailable items
If an item is unavailable, we will contact you to offer an alternative or a refund for the unavailable item. We will not substitute an item without your agreement. If we cannot fulfil your order, we will refund the unfulfilled portion.
Problems with your order
If your order is incorrect, missing items or has a quality issue, please contact us promptly so we can investigate and arrange an appropriate remedy. Please provide your order number and, where practical, a photograph. Do not consume food you believe is unsafe.
Refund processing and your rights
Approved refunds are normally returned to the original payment method. Processing times depend on your payment provider.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law, including any entitlement to a replacement, refund or compensation.
Contact us
Phone: (03) 9791 3752
18 Heyington Crescent, Noble Park North VIC 3174.